JOB TITLE: STROKE SERVICES COORDINATOR – CHO1 AREA (DONEGAL AND
SLIGO)
MANAGER: Stroke Services Manager
CONTRACT: Permanent
LOCATION: Remote
THE IRISH HEART FOUNDATION (IHF)
The Irish Heart Foundation is Ireland’s national charity dedicated
to fighting heart disease and stroke. Every hour someone in Ireland
suffers a stroke and everyday hundreds of people are diagnosed with
heart conditions. The lives of these people are often cut tragically
short. Many are left with disabilities. Almost 9,**Apply on the
website** die from heart conditions and stroke every year in Ireland
making cardiovascular disease one of the nation’s biggest killers.
We work to turn this around – support people to live healthy lives
and avoid cardiovascular disease, but also to support people living
with heart conditions and stroke.
IHF PATIENT SUPPORT SERVICES
We provide support online, by phone and in person to more than
4, * people affected by heart disease and stroke
and their carers. The key elements of the IHF’s stroke support
services are:
* phone-based programme providing social, emotional and practical
support mainly to newly discharged stroke survivors and their families
* to face support groups
* supports for stroke survivors of working age
* range of complementary programmes including fatigue management,
psychological wellbeing groups, physical activity, counselling and
self-management
* media groups providing peer support along with comprehensive
health and wellbeing information and advice
THE ROLE
The Irish Heart Foundation is seeking a highly motivated person with a
relevant or experience to deliver phone support and coordinate face to
face stroke support groups in the CHO1 area (Donegal and Sligo).
The role will also involve some content generation and monitoring of
our closed Facebook group for stroke survivors and facilitation of
other support activities.
KEY RESPONSIBILITIES – STROKE CONNECT SERVICE (SCS)
Undertake specific tasks in relation to the phone support Stroke
Connect Service including:
* Work with clients on their recovery goals.
* Provide a kind and supportive listening environment for each
client, whilst being mindful of empowering the client to manage their
own recovery.
* Signposting to other agencies as required.
* Carry out benchmarking with clients at the start and on completion
of the phone support intervention, using simple outcomes measurement
tools and satisfaction surveys.
* Monitor and report on clients’ progress weekly and follow
procedures to flag changes in key needs
* Providing volunteers working on the service with support, guidance
and troubleshooting.
* Follow escalation protocols should there be issues or concerns
related to a client’s health or any other circumstances.
* Sign-off the client at the end of the intervention and make
recommendations on “next step” support programmes, be the IHF or
other agency interventions.
KEY RESPONSIBILITIES - ONLINE SUPPORT
INTRODUCTION: Via Zoom, the IHF runs a series of online exercise
classes, information and social events.
In line with IHF policies and procedures, the successful applicant
will coordinate a range of Zoom sessions, working with other members
of the stroke support team according to the team roster and undertake
tasks including:
* Organise and co-host peer support meetings.
* Coordination of short term online and face to face courses.
Supervise weekly exercise sessions delivered by physical activity
trainers.
* Monitor attendance and report on attendance post event.
* Monitor the wellbeing and encourage attendee participation during
sessions.
* Work with colleagues to input content and monitor Facebook groups.
KEY RESPONSIBILITIES – ONSITE IN-PERSON 2-HOUR SESSIONS X 2
LOCATIONS
* Plan and operate two-hour face to face sessions in the CHO1 area
(Donegal and Sligo), in line with IHF policies and procedures. These
locations may be subject to change.
* Provide a safe, welcoming and supportive environment for stroke
survivors to interact and support each other and have access to
information and advice that will empower them to live well as well as
possible with their condition.
* Arrange booking of venues, and complete venue risk assessments in
relation to all areas of safety and wellbeing.
* Facilitate group sessions to meet service goals.
* Carry out short outcome measurements at defined intervals. Upload
information to database system.
* When safe to do so, organise occasional recreational outings and
carry out venue risk assessment.
KEY RESPONSIBILITIES - ADMINISTRATION
* Client record keeping – ensuring all key information such as
membership and GDPR forms are updated on the IHF’s database.
* For SCS clients, complete brief weekly reports and end of service
discharge reports.
* Work sensitively with clients to administer service evaluation
tools in order to capture key information tracking service impact.
* Provide regular reports on all areas of role.
* Input into applications for funding, IHF media commentary,
newsletter and other communications to clients and to the wider
general public.
* Recruit clients for occasional research studies and coordinate
their participation.
* In line with the IHF’s money handling procedure, maintain an
income and expenditure spreadsheet.
* Flexibility across the patient support department to help out with
other service strands as required.
* This list is not exhaustive.
HEALTH AND SAFETY
* Undertake Training in First Aid and administer First Aid if
qualified to do so.
* Undertake training in infection control and adhere to safety and
risk protocols at all times in line with IHF and HSE guidelines,
working with the stroke support groups venue to ensure they can
accommodate our infection control needs.
* Working with volunteers, support group clients and facilitators to
ensure a safe environment for all.
* Adhere to the IHF Health and Safety policy and procedures at all
times.
TRAINING AND DEVELOPMENT
* Undertake Training as required by the Manager.
POLICY AND PROCEDURE
* Adhere to all IHF policies and Procedures at all times.
SKILLS AND EXPERIENCE
* Confident and comfortable communicating by phone and running group
meetings with clients with cognitive and communication challenges.
* Experience working with clients with a wide range of physical,
emotional and psychological needs and an ability to manage difficult
or unexpected responses from clients.
* Excellent computer and administration skills and a high level of
proficiency using the Microsoft Office suite, particularly Excel and
MS Word.
* Previous experience working with a CRM or patient management
database is desirable but not essential.
* An ability to work on own initiate as well as part of a team.
* Experience working and networking/signposting to other health
professionals and organizations providing support services for people
with disabilities.
* Experience in group facilitation and peer support is desirable,
but not essential.
* Experience in assessing a client’s needs is desirable, but not
essential.
* A reliable and flexible approach.
* A strong client centered approach.
* Full, clean driving license and own car.
DESIRABLE
* A social care/healthcare qualification or equivalent.
* Experience working with people with disabilities and/or chronic
health/neurological conditions.
AMENDMENT CLAUSE
Carry out any other duties from time to time that are reasonably
required by the Manager.
The above is a guide to the nature of the work required. It is not
exhaustive. Job descriptions are reviewed on a regular basis in line
with business needs.
BENEFITS OF WORKING WITH IRISH HEART FOUNDATION:
We provide benefits to help you protect your health and financial
security; and give you peace of mind.
* Pension scheme with employer contributions, from day 1 of service
* Life assurance of 4 times base salary with immediate effect
* Income continuance/disability benefit, at no cost to you from day
1 of service
* Paid Maternity leave
* Company sick pay
* Generous annual leave policy including additional company days
* Bike to Work Scheme, Travel Saver Tickets, Excellent public
transport links
* Employee Assistance Programme
* Employee Health Checks
* A wonderful office we are proud of with excellent working, kitchen
and changing facilities.
* Events organised by social club and Health and Well-being
Committee
* CPR Training for all employees
* Ongoing Training and Development initiatives to help you grow your
career with us.
* Flexible and remote working
DETAILS OF ROLE AND APPLICATION PROCESS:
This is a full-time role, Monday to Friday. This is a remote role,
with requirement to attend head office in Rathmines, once a quarter.
To apply please provide an up-to-date curriculum vitae and cover
letter outlining how you suit the post by email to Klara O’Malley,
HR Manager.
EMAIL: **APPLY ON THE WEBSITE** CLOSING DATE IS 3RD OF OCTOBER **APPLY
ON THE WEBSITE**.
The Irish Heart Foundation is an equal opportunities employer.
The Irish Heart Foundation has a no smoking policy. Employees are not
permitted to smoke whilst undertaking any duties on behalf of the
Foundation.
We need : English (Good)
Type: Permanent
Payment:
Category: Health
